Frequently Asked Questions


How do I place an order online?
For detailed information on ordering our our site, please visit our Ordering and Payment page.

Is your website secure?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

What is your returns policy?
For detailed information on our returns and exchange policies, please visit our Returns and Exchanges page.

Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

Will I be charged with tax?
We are required to only collect tax on orders with billing information in Arizona.

Do you ship internationally?
Currently our site only accepts payments from US-based addresses. If you are from a country other than the U.S. and would like to make a purchase, please email info@petswag.com with the product/products you are interested in and we will quote international shipping costs for you.